Privacy Policy

Privacy of our client’s personal information is an important principle to Physiotherapy On Wheels. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. The following document provides our privacy policies.

As a physiotherapy clinic, we collect, use and disclose personal information in order to serve our clients. Our primary purpose for the collection of information is to provide the best possible physiotherapy treatment. For example, we may collect your past health history, your family’s health history and your current physical condition to help us assess your personal health needs. Consent may also be needed so diagnostic tests may be obtained to provide more information on your health.

Like most other organizations, we also collect, use and disclose personal information for purposes related secondary to our primary purposes. The following are our most common secondary purposes:

  • To invoice clients for services provided.
  • To collect unpaid accounts.
  • For follow-up of care.
  • To remind clients of appointments.
  • The cost for some clients may be paid for by a third party (ie. WSIB, Automobile insurer). These third parties have your consent or the authority to direct us to disclose certain personal information to ensure client entitlement for payment.
  • We retain our client information for 10 years as required by the Regulated Health Professional Act. Some clients may return for further treatment at a later date, and their past records maybe of benefit.
  • For clinic events.

Physiotherapy On Wheels understands the importance of protecting our clients privacy and for that reason we take the following steps:

  • All unnecessary paperwork is shredded so it cannot be seen or duplicated.
  • Our staff is trained to collect, use and disclose personal information only as necessary and as discreetly as possible.
  • All files are housed in areas restricted to staff only and are accessed on an “as needed” basis only.
  • Electronic information is destroyed by deleting it, and when hard drives are discarded, they are destroyed so information cannot be accessed or duplicated.

If you have any questions regarding our privacy policy, please feel free to ask to speak with our information officer.